Thursday, July 31, 2025

Why Bad B-Cam Profiles Ruin Good Content (And What to Do Instead)

Originally drafted in 2011 (and never finished and published until now), this post comes from a time when the lock-off people profile shot was just starting to show up in every mock-doc and indie project trying to look “cinematic.” The trend was gaining steam, and even then, it made me shake my head. Over a decade later, I still see it far too often, and it still misses the mark. There’s a better way to shoot with intention, even when you’re flying solo. So if you’re setting up a second camera just to “get coverage,” read this first... 

Tuesday, July 29, 2025

Inside the Freelance Chaos: A True Chapter from My Upcoming Book


CHAPTER EIGHTEEN

Done-ish

A brief detour. A little ridiculousness. Just roll with it.

Before we move forward, I need to take this small detour.

This one’s different. It’s not about betrayal or trauma. It’s not even about healing, not directly. It’s about something subtler: professional absurdity. The kind that sneaks up quietly, even in trusted circles. The kind that reveals how peace isn’t just something you fight for in relationships — sometimes you have to fight for it in your inbox.

So if you’ve ever freelanced, subcontracted, or just tried to finish a simple project with a client who stopped replying — this one’s for you. If not, feel free to skim ahead. What follows is part workplace memoir, part therapeutic keystroking. Because yes… sometimes even in a book about covenant, love, and healing, the circus still finds a way in.

Some jobs end when the shoot wraps. Others when the check clears.

This one refused to end at all.

What should’ve been a simple delivery has turned into a 17-month saga of ghosting, missed signals, and one near-dead hard drive.

This is freelance.

This is ridiculousness.

This is a story about a project that should’ve been finished—wrapped, delivered, crossed off the list—but instead, it stayed stuck in that maddening in-between. Not done. Just… done-ish. And those of you who work directly with clients in the freelance world — you’ll get it. If you’re in a steady staff position, you might find this amusing too. Sure, you’ve got meetings-that-should’ve-been-emails, performance reviews, and maybe a boss who seems a little lost… but the kind of frustration we freelancers deal with when working directly with customers? Sometimes it’s in a league of its own.

Don’t get me wrong — I love my clients and always go the extra mile for them. I was even told that very thing today by a long-standing client — someone I’ve known and worked with for years across projects ranging from television to medical media. (Let’s just say he’s a frontline ER doc who’s also built a significant media brand. You may know the one.) He told me he’s ready to move all of his social media content over to me, leaving behind the large Chicago firm he’s been using, because, in his words, I actually care. I go the extra distance.

But sometimes… sometimes, ridiculousness happens.

I started using that term — ridiculousness — back in 1998, after seeing (several times) a short film called Circus Redickuless. It was directed by Phillip Glau, a fellow doc filmmaker I kept bumping into on the festival circuit in ’98 and ’99. We both had projects out at the time (mine was Band), and we ended up screening at a lot of the same places: SXSW, New York Independent Film Festival, New York Underground, IFFM and a few others I can’t even remember. We became kind-of friends, the way filmmakers do when their work keeps getting booked into the same blocks.

Circus Redickuless was about a traveling punk circus — no real talent, just chaotic absurdity embraced with both arms. And it stuck with me. To this day, whenever something in my professional life veers into “how is this even real?” territory, I quietly think: ah, Circus Ridickuless.

And right now, with a client/friend, that’s exactly where I’ve found myself.

Freelancers will get this. Sometimes, even from within your own circle, absurdity creeps in.

It helps to write about these moments—not just to vent, but to make sense of them. To move through them. It’s a bit like EMDR therapy, where you revisit a stressful memory while stimulating both sides of the brain. Left side. Right side. Process and release.

In this case, my therapy tool of choice is the keyboard.

That’s what this is for me. Writing it down, keystroking back and forth across the keys with both hands, left-brain/right-brain, I start to get a clearer view of the circus. And even though yes, it is kind of my circus and kind of my monkeys, I can shake my head, close the tent flap, and move on.


This all started in February 2024, a one-off, one-day shoot came up.

It was pretty straightforward — all outdoors, hot, and spread out, with lots of moving parts. We had discussed payment beforehand, and I billed specifically below the normal rate. We were friends, colleagues, supporting each other. I gave a built-in margin, you know… helping out.

So, when did the ridiculousness start?

Two weeks later — when the promised payment didn’t come.

That’s not entirely unusual in this line of work, but then it didn’t come a month later either. Or two months. Or four. It came nine whopping months later.

Literally: a stranger could’ve conceived and delivered a whole human child in the time it took my colleague to pay me for that one hot, strung-out shoot day.

Of course, there were reasons and excuses the entire gestation period. I stayed kind, stayed on top of it. But by the last trimester, I had pretty much given up. I was preparing to write it off as a loss.

And then, one day out of the blue, before the end of the year, a check arrived.

No note. Just money.

Situation over.

Done and done.

The only thing that wasn’t? The footage.

Because I run a meticulous cold-store archival system, the footage had already been deep-archived to a dedicated HDD — not just sitting on a random CFexpress card. It had also briefly existed on my working media array, but once the job was offloaded and checked, that array was wiped. Standard procedure. And no archive drive is older than five years. Once a drive ages out, the data moves to a new one and the old one goes on eBay.

I had no idea the project was still in the works, I had been ghosted.

Clients do that.

Sometimes friends do too.

You roll with it.

I figured if the footage was needed, an ask would come. It was safe.

So yeah, I was pretty much done and done.

Or so I thought…

Little did I know, Circus Ridickuless was just getting started.

Forget the previous payment delay, that was nothing. That was act one. That was Glau’s Chicken John playing ringmaster to a half-sedated audience at a nursing home, shouting into the void while someone in the back row nodded off during a failed fire-juggling attempt.

No, this was the real show. This was when the tent flaps flew open and the full cast of disorganized clowns came tumbling out, chasing each other with flaming hard drives and mismatched expectations.


It began with an email, 16 months after the shoot.

“Do you still have the footage?”

The first email came in just before 6 p.m.—late in the day, but not unusual. That would become the pattern: most messages arrived after hours, often close to midnight. I always replied promptly the next morning. I offered three options for delivery: WeTransfer, FTP, or send me a drive. The drive option was chosen and asked for my address. I sent it along with specs, and it was confirmed that it would be sent right away.

Then—radio silence. Eleven days passed with no drive, and the deadline was approaching. So I decided to move forward on my own. I plugged in the archive drive—Archive 6—and nothing happened. No click, no mount, just blank silence. Classic. I said a prayer, consulted ChatGPT, and downloaded a recovery tool. Four hours later, after purchasing the license and holding my breath, the software resurrected the entire shoot. Interviews, b-roll—intact.

I uploaded the media via WeTransfer and sent word that it was available. That night brought a confused reply—apparently a drive had been sent and I was expected to wait. Except no drive had arrived. I explained, offered to load it once it did, and got a note back clarifying that all materials would need to be returned physically when the project wrapped. Fine. But if an editor already had the files, why not just copy them to a drive on their end? Instead, we were all pretending it made sense to ship a drive 800 miles, then wait for it to come back.

Two days later, I followed up again, asking for a tracking number. I was told it would be sent later. It wasn’t. The next day, I got a USPS alert—the drive had arrived. I texted to confirm, asked whether it would be used on a Windows machine, then reformatted it for cross-platform use when no answer came. The reformat took time, the file transfer even more. By the time a reply came through saying they were editing on a Mac, the job was already done. I mailed the drive the next morning, Priority, using the return address from the original label.

I assumed, wrongly, that this was the end (and that the return address was the correct one).

More days passed. No thank you, no confirmation. Just silence—until eight days later, a message arrived asking whether I’d sent the drive yet. I had. Eight days earlier. To the address already provided. But the PO box hadn’t been checked, and the person was out of town, asking now if I could resend it elsewhere should  it bounce back.

I sent the tracking number, the receipt photo, and what can only be described as a silent digital shrug.


This brings us to the present.

This circus has essentially been in residency since February 2024.

Today is July 25, 2025.

And. It’s. Not. Over.

I have no idea if that drive is coming back… only to be bounced off the tent poles and trapezed away again. The transfer cost me $120 via WeTransfer Pro (granted, I get it for a year and I’ll use it). Mailing the drive was around $10. Sending it again will be another $10. I’m not being cheap — I’m not even complaining, really. But $140 is $140. And for what?

Even though the circus isn’t done, it should be. Soon.

But what is done is this little homemade version of EMDR. (Remember, the trauma therapy where you revisit a stressful memory while stimulating both sides of the brain, helping the mind untangle what the emotions can’t.) In this case, I used the keyboard.

Left-right, left-right. Keystroking out the chaos.

And honestly? I feel better.

Hopefully, I’ve got a few readers shaking their heads in unison.

Some staffers, grateful not to deal directly with clients.

Some freelancers, feeling very, very seen.

Sometimes the only way out of a circus… is to write your way through it.

But long before the circus, there was something else,  something quieter. Simpler. Or so it seemed.

A spark. A connection. A name I hadn’t yet learned would shape so much of what came after.

And not just what I made, but how I saw. How I chose what to include, what to leave out.

Before there were clients, cameras, and chaos… there was Kim Smith.

###

Friday, June 27, 2025

Amazon’s Customer Service Jazz Torture Chamber

This started as a quick errand to buy a book. It ended with jazz-fueled madness and one of the worst customer service loops I’ve ever endured…

    Lunch had been good. Hopeful, even. The kind of lunch where you wipe your hands, lean back, and feel like tackling a small, manageable task, like buying a book written by a colleague. I clicked over to Amazon to do just that.

And that’s when it hit me.

The number...

amazon's OTP screenMonths ago, my phone number had been hacked and then retired by my carrier. That’s apparently what they do when your digits have been hijacked and used for shady things. They don’t fix it. They retire it — like it’s a washed-up Vegas lounge singer.

Since then, I’ve been stuck in a long, grinding saga of updating that number across every single platform I’ve ever touched. Some sites? Easy. Quick. Done. Others? Painful. But none—none—have come close to the nightmare that is Amazon.

Because Amazon won’t let me log in without sending a One-Time Passcode (OTP) to the retired number. The one I don’t have. And that’s it. That’s the only option. You either magically summon your dead number or get locked out.

I tried the chatbot.

It rerouted me like a GPS in a cornfield.

So I turned to the one true remaining tool: public rage on X.

@AmazonHelp How the hell does a trillion-dollar company make it impossible to change a phone number? I’m locked out, your chatbot is useless, and there’s ZERO human help. This isn’t customer service — it’s customer torture. FIX. YOUR. SYSTEM.
#AmazonFail #CustomerServiceHell #UXnightmare

While clicking around in the chat history, I found a forgotten callback link from a chat I’d had with a real person months ago. I clicked it.

A miracle: I got a human on the line.

Twelve minutes later, though? Nothing. We were still circling the OTP drain. To make things worse, I was serenaded with a 2-minute Charlie Parker jazz loop blasted on repeat like I was trapped in a jazz-themed escape room each time I was put on hold.

Eventually, the agent gave up and transferred me.

Five more minutes of hold music.

Then a new agent, followed by ten more minutes of scripted troubleshooting and a couple of on-hold jazz breaks.

Finally:

We’re going to have a different department email you. In the next 24 hours. Maybe. Then you’ll upload a photo of your driver’s license. If that checks out, we might be able to remove the two-factor lock so your new number works.

Cool.

Then this little gem popped up from @AmazonHelp on X:

Hi there! We’re sorry for the issue you’re experiencing with your account. For Two-Step Verification Issues, the following help page can be used for account recovery: https://amzn.to/44Da2P2. We hope this helps! – Sarah

Thanks, Sarah.

I already went down that dead-end hallway.

So here I stand (at my standing desk).

Still locked out.

Still bookless.

Still involuntarily humming Charlie Parker.

And still living the slow-motion nightmare of changing a phone number everywhere it ever mattered.

###

Monday, August 24, 2020

Big Little Miracle

Butterfly Qin made it to 19 days. 

And in case you haven't heard, there was an amazing coincidence surrounding her existence. I am calling it a little miracle, but it was actually kind of big to me and what my friend Bob calls a “God-wink.”

    Late summer last year, my passion vine from a seed pod that I'd liberated from a local university campus here in San Antonio got covered in caterpillars.

two Agraulis vanillae larvae eating a the stem of a Passiflora incarnata
Agraulis vanillae larvae
Stomachs on legs, they would eat EVERY leaf and even the stems. I would pick them off and 
toss them over to other plants, "There, eat that crabgrass instead," you know. Needless to say, I was really mad at them for destroying my vine. And when these spikey little monsters surfaced again early this Spring, I googled “orange and black caterpillars eating my passion vine” and the results stopped me in my cyber-searching tracks. These caterpillars were Agraulis vanillae larvae, commonly called the Gulf Fritillary butterfly. I also learned that the Passifloria incarnata (wild passion vine) is pretty much their only food source around these parts; well, so then I was remorseful for pitching them over to the weeds.

I had seen these butterflies briefly in the yard, but it’s hard to get a good look because they are very fast. At that point I started cultivating them because I knew I could get a good look and maybe take a few photos after they emerge from the pupa (eclose). After all, all butterflies have to hang 
around for a while after eclose.

an Agraulis vanillae pupa hangs on a Passiflora incarnata vine
Agraulis vanillae pupa look like dried leaves
F
ast forward to July 10, 2020, and after some 20 pupates and releases: I name-tagged a recently pupated “Frit” after my Facebook and IRL friend Qin. I usually do not "name" the butterflies-to-be as actual people I know, but when I made the tag clip, my pen wrote “Qin.” 

Frits pupate for five to ten days and of the twenty or so I have cared for, this timeframe varies by five days- literally between five to ten days. Always.

When butterfly Qin emerged on July 19, 2020, my family and I were down with Covid. I was actually laying on the floor shaking in pain with nausea watching this butterfly eclose on camera, hoping and praying it would hurry up so I could get out of the studio and go back to bed. 


As I shook, I witnessed a just-as-haggard looking butterfly Qin eclose, then immediately leave the frame. That kind of bummed me, because they normally just hang as the wings grow and I was intending to capture that as well. It was strange that she “left the scene,” but hey, I guess everyone’s different. She seemed “diligent” and on a mission. And I felt about like she looked—a little beat up, figuratively.

I shared the video with Qin the person, placed Qin the butterfly in a large butterfly enclosure here in the studio (to keep her calm for the photoshoot I would attempt the next day), then I tapped out for the day. 

“So lucky to have a friend Duane Conder who would name a butterfly after me. And then it so happened that it was born exactly on my birthday! Qin with wings! Truly a birthday miracle. Thank you, Duane!”
The next day, I was tagged in this Facebook post by Qin the human

The eclose was on Qin the human's birthday! There is absolutely no way I could have planned that out; Hooyah!! And on this day after eclose (July 20, 2020), I still planned to do the photoshoot of Qin the butterfly since my energy was kind of up and I needed to get her out into the world. Tick-tock. Adult Frit life is two weeks, max.

These butterflies can roost for 24 hours before feeding becomes an issue; keep them dark and cold and they kind of go on a temporal pause. But to my surprise, at 7:50 a.m. in the dark and coolness of my photo room, she is flying around wanting to party. Needless to say, this butterfly was the wildest I had ever seen here in the studio. No worries, I’ll just use my butterfly superpower techniques and get some great shots. “She’ll settle down alright.” Yeah, right.

Three Gulf fritillary butterflies on various plants
Usually, in a session with these Frits, I shoot around 800 photos looking for the perfect two or three.
From left: Fred, SassyB, Tink

Some Frits have let me shoot for up to three hours before we both get a little stir crazy. And just keep in mind, these butterflies have fully developed wings. If I am shooting the same day as eclose, I let them hang here on the photo table at least two hours before we shoot, or they overnight in an enclosure (like Qin) and are just as calm the next day. I need the wings to be as large as possible, for both the photo and for their flyability (for their outside time). But did Qin the butterfly bend to my butterfly whispering techniques? Barely, then NO. I was only able to shoot five photos. FIVE. That’s it. That’s 0.625% of what I am usually able to shoot. I took her outside and she bolted straight away. I even said out loud, “Well, what are the odds of seeing her again?” Then I went back to bed, because, well, SARS-CoV-2 was still befriending me.

During my illness with this novel coronavirus, each morning/afternoon I would go out and sit with my coffee or liquid IV stuff (ugh) and watch “the four amigos.” Four males that I raised and that had eclosed in a short timeframe together. They stuck together and flew together in our backyard. They would even fly around my head sometimes. It was like a fever dream. Surreal. After some days, that storm Hanna blew through, and the next day, only two amigos. Then a couple of days later, just one; he was gone the next day. Butterfly life is short indeed.

two male Gulf Fritillary butterflies
Two of The Four Amigos: (from L): Killa, Rambo

By this time the family and I were improving, but I was still in the “sit-around” phase of the illness. So I was out in the a.m. as usual and spotted a really old, haggard Frit trying to fly around the wild verbena that is very close to our porch- and our cats (caterpillars and felines). This one was trying hard, but flight (and sight, I believe) was no longer a possibility. So I picked her up (I could tell this one was female due to the size and wing coloration), and put her in the “baby caterpillar” enclosure- the one with a live Passaflora incarnata for the hatchlings and “tiny cats.” I took a reference photo, then when in to see if this was a returnee. Frits have a several noticeable (yet very subtle) patterns under their wings that are unique to each butterfly and with photos it’s pretty easy to match them up.

The males I release here always kind of “stick around,” like the four amigos. They check out the vine, looking at the caterpillars, then they "look" in the willows for females, they go to the verbena and scrounge for whatever is in verbena, and they fly around the tomato plants to taunt the zipper spider. I have only seen one other female from these stomping grounds return to the vine, so I figured this haggard little thing in the tiny cat enclosure was from far away. Maybe blew in with that blowy-rainy tropical storm Hanna.

Looking at photos... looking, looking… thousands here because I’ve been too weak to cull through them… then I open the Qin folder. Five photos, first one. Boom! Complete match! This is Qin!

She had been who-knows-where for 13 days. I released her on day two of her adult butterfly life, so this puts her right at the two-week mark. Her free time outside is over. Time to convalesce with some bananas and Gogosqueeze little lady. "And we’re gonna finish that photoshoot you didn't have the patience for!"

Qin the butterfly on an old purple cone flower and on bananas
Qin the Gulf Fritillary at 15 days as an adult

And finish we did. The first session was with the original haggard wings, but because she was still a wild child, she’d beat those wings to jagged used-to-be-wings (not photographed). So that night while she was calm I gave her a wing bob. She didn’t move and I kind of thought she was gone at that point. But the next day, she was up and beating those little wings... Looked like a moth at literally one-third of her original size.

Qin the butterfly with short wings in various poses
Qin at 19 days as an adult

We shot a little each day in her last few days, mostly her guzzling Gogosqueeze.

After the shoot on August 6, she was very slow-moving. I placed her in her tiny cylindrical netted enclosure on her little paper towel (Frits LOVE to sit on a paper towel, I do not know why), and she rested with her wings open; very unusual. Throughout the evening I checked in: same position, then in the morning, same position. She was gone.

Today I have her in an airtight container along with that very tiny dried rose that she posed on. It is a poignant scene that has a story, a story worth sharing, a story on which parallels can be drawn.

If our creative Creator can reveal something as beautiful as a butterfly out of a gross mess of worms and cocoons (respectfully caterpillars & chrysalis), then what beautiful outcome is He hiding in this mess that is 2020? Seek Him and find beauty in this gross world.
A response post made in June 2020 that addressed the "haters" of a previous posted video of a Frit caterpillar pupating

As I and my family were in a pupa/cocoon of sorts through the pandemic, random riots, and political mayhem, I did (and still do) find joy in these “winged-wonders” as human Qin’s husband, Mark, calls them. When I see one appear in the back yard, I am usually out to greet it, happy to see their (perhaps) return. With each one that ecloses here in the studio- whether the camera was rolling or not, I am delighted. 

This God-wink with Qin the butterfly, as small and insignificant as it may seem to some who read this and those who will write it off as "just coincidence," was quite impactful on this end. But in all of this, I am indeed seeing the beauty in this gross 2020 version of the world, confident that there is a creative Creator in charge, confident that this messy middle we’re in will come to an end in a beautiful, amazing way.

//dc

a Gulf Fritillary butterfly with spread wings
"Sassy" July 2020

How Software Updates Turn Creatives Into IT Departments

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